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nikita Jefferson

Unable to log in

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Is anyone else having a problem logging in, i get the log in screen but it hangs  and does not log in, it' been like that all morning and it's afternoon now

I see nothing on the grid status about it

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Thanks Paranormal, at least i'm not alone, i guess i'll put ticket in.

this has been going on for 6 hours now.

I tried  making my start place the mesh place they advertise, and i get a message saying " unable to correct to grid, Often it's because your computer clock is set incorrectly"

I checked that and it's ok, if i try to log into my own sim, it says "Despite our best efforts something has gone wrong.

 

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That's precisely the same error msg I get as well.

I also just submitted a ticket.

Would be nice if more users who are having the same issue posted here so LL can "hopefully" catch wind of this.

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If you haven't done so, you might wish to power down your PC, your modem, and your router for a couple minutes and then reconnect them.

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hi Paranormal, after trying everthing i could think of, i decided to bypass my router and put the cable directly into my laptop, that fixed it, it was a very slow router causing my problem.

I had another one i had bought a long time ago and hooked that in and now i can log in,

Hope yours is as simple.

I know it' s frustrating.

As for the case you submitted it prob. won't get looked at for a while (weeks in my experience) i give up on submitting cases, a yearly membership does not buy anything extra there.

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I tried the reboot, unplug, wait 2mins etc but I don't have the option to try what you did since my router/modem is a shared device.

I just waited it out and today im fine again.

Also, just a note that LL support contacted me early this morning as well. Fortunately the issue was resolved by then :)

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