It won't let me log in! D;

[CuddleFluff]

I'm sorry if this is the wrong place for this, but everything here is so different from what I'm used to, I'm getting a headache just trying to understand the layout, haha. (I;m crying on the inside D,x )

When I reported my log in issue with the veiwer, it asked for the URL of the page I was trying to log into. I couldn't figure out where to find the URL of the page, so I just put "Unsure" and hoped they could still do something with the information I already gave them.

So how do I get URLs from the viewer? Just in case I ever need that again. And if anyone knows how to resolve a "DNS could not resolve the host name" error, that would be just lovely~

[Thinkerer Melville]

This sounds like a connection problem.  Here is an article about those:

Login fails? Lots of logouts? Summary 

http://virtualoutworlding.blogspot.com/2011/12/kit-login-fails-lots-of-logouts-summary.html

The article includes some DNS problems.

As to the question about url of the page, that sounds as if the place you were asking thought you were trying to log into a web page.  That information would not be relevant to viewer problems.  

If you need more help, please be more specific about the error message you are getting

TKR 

 

[CuddleFluff]

I tried a couple of things on the link, so far no success. I'll try reinstalling it again haha.

[Shockwave Yareach]

Cuddlefluff - Another possiblity is you have intermittent connection problems.  I was having those myself here recently.  The fault turned out to be the cable modem - it would work for a few minutes and then not work for a few minutes. 

[CuddleFluff]

That could be it. My internet isn't the best. Unfortunately, there's not much I can do about it, so I hope that's not it.

 

Edit: My internet searches have led me to believe that my computer may be missing an Afd.sys file. I can't find it under the device manager, even with the hidden devices showing. I'll see if I can get my husband or my brother to look and make sure I didn't just miss it. I hope it's easily fixable!!!

[CuddleFluff]

OKAY!!! Now, I'm thinking maybe it's the graphics card. The requirements say I need ATI Radeon 9500 or better, but I have no idea what falls under the "or better" category and so far, I can't find a place that will spell it out for me in plain words. I'm using a ATI Mobility Radeon HD 4200 Series card,w hich sounds fancy enough, but you never know. So, does anyone know if my graphics card is compatible with the veiwer? I don't know why they have to make this stuff so complicated >.<

And what do you know, my computer programmer of a husband is strangely absent these last couple of days.