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i have bought something from the Marketplace and crashed


Hikaru Kraditzio
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You can't get anything without paying for it, unless the item is free.  If you paid for something and it wasn't delivered, though, that's different.

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. You should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message explaining what happened and requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

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You can't get anything without paying for it, unless the item is free.  If you paid for something and it wasn't delivered, though, that's different.

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. You should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message explaining what happened and requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

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