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How do I get Marketplace orders re-delivered?


Autumn Tyrellium
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Hello Autumn. It happens. You have 2 options:

  1. Contact the merchant. Open your Dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant got payed --> Take a copy of your last purchases (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant(s) describing what was happened and asking politely for redelivery.
  2. Contact support: If your purchased your stuff at Marketplace and if you don't get a reply by the merchant, you can submit Submit a ticket --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name(s) of the item(s) that failed to be delivered and wait for a reply.

Good luck.

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Hello Autumn. It happens. You have 2 options:

  1. Contact the merchant. Open your Dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant got payed --> Take a copy of your last purchases (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant(s) describing what was happened and asking politely for redelivery.
  2. Contact support: If your purchased your stuff at Marketplace and if you don't get a reply by the merchant, you can submit Submit a ticket --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name(s) of the item(s) that failed to be delivered and wait for a reply.

Good luck.

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