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I have sent gifts purchased in 2LMP, not delivered but charged


Gerdthor
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Good afternoon. I have sent several gifts to a resident of 2L and yet she has not received. The purchase of products has been charged to my account and money has been lost. Who do I contact to resolve this problem and try to recover the money lost? Thanks in advance. Best, Gerdthor

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See your Order History ( https://marketplace.secondlife.com/orders ) in the Marketplace. If really the item has been delivered and you have been charged (see your Account History in your Dashboard: https://secondlife.com/my/account/transactions.php?lang=en ) then read the Knowledge Base about "Unreceived items":

Unreceived items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Slow deliveries may currently be more noticeable because you now have a cart to which you can add multiple items. (This wasn't the case with the old Xstreet, which closed for purchases in October 2010.) Unfortunately, we can only send so many items at a time.

32px-KBnote.png Note: There are several interrelated causes that slow down delivery. We are hard at work on creating a faster and more reliable Marketplace system that will soon make Magic Boxes obsolete.
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If she was in Busy mode when the gifts were delivered, they were automatically declined, and are lost.  The merchant MIGHT re-deliver, but is under no requirement to do so.

If she was off line when they were delivered, she may have run into a current bug.  Have her Block some random object or avatar.  This may trigger the delivery sequence and she will get her gifts.

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