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Second Life viewer opens, but is blank and frozen. How do I get around this?


filler03
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Hi. Have you checked the System Requirements page https://secondlife.com/my/support/system-requirements/

Does your computer meet or exceed the minimum requirements? We really need to know your system details, saying it's fully up to date doesn't tell us anything. Are you on a wired or wirelsss connection. If wireless, try wired. Use Options > Edit opposite your post to add comments.

Second Life will usually show a message onscreen if the video card is unable to run SL or needs a driver update. Are you getting that?

To find out your grpahics card and update the driver:

Select Start Menu > Run

In the command box type dxdiag and press ok

Click the Display tab in the window that opens

The top line under the section Device should give you the graphics card manufacturer and card series

 If you have a desktop with AMD (ATI) or Nvidia graphics card, use these links:

NVidia: http://www.nvidia.com/Download/index.aspx?

AMD/ATI: http://support.amd.com/us/gpudownload/Pages/index.​aspx

 Input the details of your card or use Nvidia's auto detect utility if a Nvidia card.

AMD/ATI's auto detect utility was released in July and available here http://support.amd.com/us/gpudownload/windows/Page​s/auto_detect.aspx

You do not have to uninstall Nvidia drivers before installing new ones but it is recommended. You do have to uninstall AMD drivers before installing the new one. However, it's very simple and AMD provide helpful videos on that link.

If you have an Intel integrated chipset, use Intel's driver detect utility at http://www.intel.com/p/en_US/support/detect?redire​ctor_count=1&

If you have a notebook, you may need to download an updated driver from the notebook manufacturer's website, depending on the card. For AMD Mobility cards in laptops, refer to the links on this page http://support.amd.com/us/kbarticles/Pages/737-280​41SupportforATIMobility.aspx

Foe Nvidia cards in notebooks, Nvidia provide drivers from this link http://www.nvidia.com/object/notebook_drivers.html

 

 

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Hi. Have you checked the System Requirements page https://secondlife.com/my/support/system-requirements/

Does your computer meet or exceed the minimum requirements? We really need to know your system details, saying it's fully up to date doesn't tell us anything. Are you on a wired or wirelsss connection. If wireless, try wired. Use Options > Edit opposite your post to add comments.

Second Life will usually show a message onscreen if the video card is unable to run SL or needs a driver update. Are you getting that?

To find out your grpahics card and update the driver:

Select Start Menu > Run

In the command box type dxdiag and press ok

Click the Display tab in the window that opens

The top line under the section Device should give you the graphics card manufacturer and card series

 If you have a desktop with AMD (ATI) or Nvidia graphics card, use these links:

NVidia: http://www.nvidia.com/Download/index.aspx?

AMD/ATI: http://support.amd.com/us/gpudownload/Pages/index.​aspx

 Input the details of your card or use Nvidia's auto detect utility if a Nvidia card.

AMD/ATI's auto detect utility was released in July and available here http://support.amd.com/us/gpudownload/windows/Page​s/auto_detect.aspx

You do not have to uninstall Nvidia drivers before installing new ones but it is recommended. You do have to uninstall AMD drivers before installing the new one. However, it's very simple and AMD provide helpful videos on that link.

If you have an Intel integrated chipset, use Intel's driver detect utility at http://www.intel.com/p/en_US/support/detect?redire​ctor_count=1&

If you have a notebook, you may need to download an updated driver from the notebook manufacturer's website, depending on the card. For AMD Mobility cards in laptops, refer to the links on this page http://support.amd.com/us/kbarticles/Pages/737-280​41SupportforATIMobility.aspx

Foe Nvidia cards in notebooks, Nvidia provide drivers from this link http://www.nvidia.com/object/notebook_drivers.html

 

 

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