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Rizea Enyo

Someone hacked my account

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First, change your password. You may also wish to change your email address, in case whoever hacked you might have gotten it and the password there, or possibly gotten access to your SL account through your email. It happens.

Second, contact support. I can't cancel your pending account cancellation, because I'm just a resident like yourself. So is everyone else here in this part of the forums. If you're a Premium member, contact Live Support. If you're not, submit a ticket using the closest category you can find. Or you can contact billing support; but because they're for technical issues only, they may very well just tell you to submit a ticket.

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First, change your password. You may also wish to change your email address, in case whoever hacked you might have gotten it and the password there, or possibly gotten access to your SL account through your email. It happens.

Second, contact support. I can't cancel your pending account cancellation, because I'm just a resident like yourself. So is everyone else here in this part of the forums. If you're a Premium member, contact Live Support. If you're not, submit a ticket using the closest category you can find. Or you can contact billing support; but because they're for technical issues only, they may very well just tell you to submit a ticket.

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Call SL's billing office immediately and tell them that it was a mistake.  They might be able to reverse it fast enough  that you will not need to pay the $9.95 restart fee.  Meanwhile, change any passwords that you have, including the password on this account, and NEVER let anyone else know what they are.

Linden Lab's billing team is available 24 hours a day, seven days a week.

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

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Knowledge Base article about account compromised ( http://community.secondlife.com/t5/English-Knowledge-Base/Account-credentials/ta-p/700017#Section_.5 ):

What to do if your account is compromised

Your account may have been compromised if:

  • You can't access your account.
  • You suddenly notice a reduced available balance on the payment source you have on file.

What to do

Contact us immediately!

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second LIfe Help page page, click the Contact Support link on the right.
  3. On the next page, click Submit a a Support Case form.
  4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  5. Under Account Issue, select I believe my account has been compromised.
  6. Fill in the rest of the fields as directed.
  7. Click Submit.
  8. Check your email for your case number.
  9. Call our fraud number: 800-860-6990.

What Linden Lab will do

Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

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Seems to me if you lost your login settings, you just send message to LL with a different email and they reset pw for you.

A friend tried it say he forgot his pw and secret question and LL did reset his PW.

Seems to me LL doesn't know anything about security at all.

It's pretty easy to building safety feature like sending confirm email with attached link Where the changed settings will be final. Forums act like that for years. Changes can only be made when logged in and new pw, email or any other changes in the account info will be final AFTER confirmation sended to the Email that was related to the account before changes are made.

 

WAKE UP LL

 

What to do if your account is compromised

Your account may have been compromised if:

  • You can't access your account.
  • You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information?link on the right to recover your username and reset your password. Then log in. On the Second LIfe Help page page, click the Contact Supportlink on the right.
  2. On the next page, click Submit a a Support Case form.
  3. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  4. Under Account Issue, select I believe my account has been compromised.
  5. Fill in the rest of the fields as directed.
  6. Click Submit.
  7. Check your email for your case number.
  8. Call our fraud number: 800-860-6990.
So all it takes is getting somebody's username you wanna hack, request password reset WITHOUT confirming it's REALY yours and you have control over the account. How about sending confirm email to the accounts registed email BEFORE changes takes place? To my acknowledge (excuse me if I'm wrong, I'm just a noob who's been playing with computers and software for the time when dinosaur ruled the planet) 99% of all forums, acount related programs, etc. do work with a confirmation system BEFORE changes are applied to an account.

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