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Unable to connect to simulator - is this to do with an invalid character in group tag?


AmberRose Mint
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I noticed when i logged off that my group tag had a ? at the end of it and i was going to sort it out when i logged back on, but now i cant log on and keep getting the message 'unable to connect to simulator'. I have kind of heard that that might be the case and is it true only Linden Lab can sort it?

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Hello AmberRose.

Hello blackdeath and welcome to SL Forums. There are 2 main causes you get this error message. Maybe:

1)It is relative with a temporal problem at the region you are trying to login. Always don't forget to check: http://status.secondlifegrid.net/ There is no something official at the moment. If so, is possible to fix the problem if you log in a different region. Try to log in a protected land like Smith, Exeuxoa or Anzere and see if that helps. If you use the official viewer and you can't select a different region, in your log in screen give the command: Menu Me --> Preferences --> General Tab --> Enable "Show on login" --> OK.  After click the down arrow where it says "Start at" and choose <Type region name> --> Smith --> Login.

2)It is relative with invalid characters in your group tag. If so, you will fix the problem if you remove or change it. If you remember which group tag you wear, log in with an alt (alternative / another account), find the owner or a manager of the group, explain who you are and ask them to eject you of the group. If you are the group owner (this is more usual with residents who just created their own groups and changed group titles), again log in with an alt (alternative account of you) and change the group tag. If it is no possible, tell your friends to delete the group. When they all leave, your groups in 48 hours will stop to exist, so you will fix your problem.

In past we had few cases where residents resolved this issue just rebooting their modems / routers. Give a try to reboot yours also.

In any case if you are a premium and you can't find a solution, you can submit a ticket https://support.secondlife.com/create-case/ --> Account issue --> Second Life Web Login Issues. Report there the problem analytically and wait for a reply. Good luck.

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