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The system keeps giving me the 5 minute wait FOR " HOURS! Who should I speak to?


Zantyago Mannonen
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Probably best to follow the directions posted on the Grid Status Report.

--Cinn

http://status.secondlifegrid.net/

Stuck Presence Issue

Posted by Status Desk on January 28th, 2012 at 10:15 am PST

[postED 10:03AM 28 January 2012] We are aware that some residents are experiencing log in issues caused by a stuck presence from their previous log out from Second Life. This problem can usually be cleared by logging into a different region by following these steps:

1. Open Second Life Preferences to the General tab and check the box ‘Show at Log in’ for the start location options to appear on the log in screen.
2. Using the drop down menu to the right of the Log In button on the Log in Screen, change the drop down to ‘Type region name’ and type in another region such as the region [Lime]
3. Click Log In.

If this does not allow you to log in please submit a Support case using Technical Questions > Second Life Viewer Login Issues for assistance. The cause of this issue is currently under investigation.

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I believe I saw your ghosted avatar gliding over the LeTigre Sandbox 2 sim earlier.

There is currently server maintenance taking place, so hopefully your stuck presence will be released.

In the meantime, it is very possible for you to log in, if you are patient.  As per grid status - see link already given - you should try to log in to an alternative sim - Lime or Furball or Quarrel are all good empty sims.  If the first time you try you get the login failure message, just retry, retry, retry, with no breaks at all.  It may take 1 minute, or up to 30 minutes, but you can get in this way.  MOST IMPORTANTLY - once you are logged in, you need to teleport across to LeTigre Sandbox 2 and at that point your ghostly copy will merge with the real you and you will be ok to log out and back in again.

Normally I would advise you to contact Support - but as they are very aware of the situation and rolling out a fix, it can do no harm to attempt the hard way of logging in, if you have enough patience and time to attempt this.

Good luck with whatever you decide to do - to wait or to attempt a login.

I am giving Cinn the kudos because her way is the RIGHT way.

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