what to do about account problem

[LoveAngeL Lyre]

Hello Vellie and welcome to SL Forums. At first here is a resident supported forum. We are residents like you and we try to help, no the Lidnens.

From http://community.secondlife.com/t5/English-Knowled​ge-Base/Account-credentials/ta-p/700017

What to do if you forget your password
If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

You can submit a ticket here: https://support.secondlife.com/create-case/ Only LL can help you.

If you are a Premium, you can use the LiveChat. You find the option on the right.

Good luck.

[LoveAngeL Lyre]

Hello Vellie and welcome to SL Forums. At first here is a resident supported forum. We are residents like you and we try to help, no the Lidnens.

From http://community.secondlife.com/t5/English-Knowled​ge-Base/Account-credentials/ta-p/700017

What to do if you forget your password
If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

You can submit a ticket here: https://support.secondlife.com/create-case/ Only LL can help you.

If you are a Premium, you can use the LiveChat. You find the option on the right.

Good luck.

[Charolotte Caxton]

Top right of this page click Help. 

Now on right of new page click Contact Support.

Now you will see Submit a Support Case form.