Cant log in due to unable to connect to simulator

[LoveAngeL Lyre]

Hello PiperNichole and welcome to SL Forums. There are 2 main causes you get this error message. Maybe:

1)It is relative with a temporal problem at the region you try to log in or with region rolling restarts we have often in world for maintenance. Don't forget to check always: http://status.secondlifegrid.net/ (although there is no something currently). If so, is possible to fix the problem if you log in a different region. Try to log in a protected land like Smith, Exeuxoa or Anzere. (You wrote that it didin't work).

2)It is relative with invalid character(s) in your group tag, with a 2-byte character being sliced in half, resulting in a corrupt character. If so, you will fix the problem if you remove or change it. Maybe you joined in or created a new new group recently? If you remember which group tag you wear, log in with an alt (alternative / another account), find the owner or a manager of the group, explain who you are and ask them to eject you of the group. If you are the group owner, again log in with an alt and change the group tag. If it is no possible, tell your friends to delete the group. When they all leave, your group in 48 hours will stop to exist, so you will fix your problem.

In any case if you are a premium and you can't find a solution, you can submit a ticket https://support.secondlife.com/create-case/ --> Account issue --> Second Life Web Login Issues. Report there the problem analytically and wait for a reply. Good luck.

[LoveAngeL Lyre]

Hello PiperNichole and welcome to SL Forums. There are 2 main causes you get this error message. Maybe:

1)It is relative with a temporal problem at the region you try to log in or with region rolling restarts we have often in world for maintenance. Don't forget to check always: http://status.secondlifegrid.net/ (although there is no something currently). If so, is possible to fix the problem if you log in a different region. Try to log in a protected land like Smith, Exeuxoa or Anzere. (You wrote that it didin't work).

2)It is relative with invalid character(s) in your group tag, with a 2-byte character being sliced in half, resulting in a corrupt character. If so, you will fix the problem if you remove or change it. Maybe you joined in or created a new new group recently? If you remember which group tag you wear, log in with an alt (alternative / another account), find the owner or a manager of the group, explain who you are and ask them to eject you of the group. If you are the group owner, again log in with an alt and change the group tag. If it is no possible, tell your friends to delete the group. When they all leave, your group in 48 hours will stop to exist, so you will fix your problem.

In any case if you are a premium and you can't find a solution, you can submit a ticket https://support.secondlife.com/create-case/ --> Account issue --> Second Life Web Login Issues. Report there the problem analytically and wait for a reply. Good luck.

[Nalates Urriah]

You can check to make sure it is not an Internet problem: Troubleshoot Your #SL Connection

Connection problems can also be a problem with your DLS/Cable modem.

If you are using wireless or connecting from a college, those can create a problem.

Try restarting the computer and modem.

A firewall software update or changed firewall setting can cause problems, but unlikely.