How do I uninstall the "plugin"?

[Rolig Loon]

You need to have a copy of the media plugin running in order to have media work properly in SL, but the plugin can get corrupted. It's part of the installation package, so if you uninstall your viewer comletely and reload a new copy, you'll automatically get a fresh copy of the plugin too.  Alternatively, you can just download a copy of the plugin itself and replace the one you have.  NOTE: In order to play Flash format videos (eg YouTube videos), you must have the generic Adobe Flash plugin installed. If you use IE as your web browser and already have Flash, you will need to get the generic Flash plugin; see here. linux users need to have gstreamer installed, with the “bad” plugin set.

Here's other information that may be useful if you are still having trouble:

• Relog and open Search
• Go to your computer processes and look for “slplugin.exe”
  • For Windows users, go to Task Manager → Processes Tab
  • For Mac users, go to Activity Monitor → My Processes (usually by default, but you can check top right drop down)
  • For Linux users, go to Command Terminal, and type “ps aux”
  • You may see four instances of the slplugin running (that is normal behavior)
  • If you do not see any instances of slplugin running, that is the cause of media failing
• If slplugin is not running, disable all firewall and virus protection (including anti-virus software and windows or other operating system firewalls)
• Relog and attempt video playback again
• If it works, you will need to stop your firewall/virus protection from blocking the slplugin file by granting it appropriate permissions in your firewall/virus protection software

[Rolig Loon]

You need to have a copy of the media plugin running in order to have media work properly in SL, but the plugin can get corrupted. It's part of the installation package, so if you uninstall your viewer comletely and reload a new copy, you'll automatically get a fresh copy of the plugin too.  Alternatively, you can just download a copy of the plugin itself and replace the one you have.  NOTE: In order to play Flash format videos (eg YouTube videos), you must have the generic Adobe Flash plugin installed. If you use IE as your web browser and already have Flash, you will need to get the generic Flash plugin; see here. linux users need to have gstreamer installed, with the “bad” plugin set.

Here's other information that may be useful if you are still having trouble:

• Relog and open Search
• Go to your computer processes and look for “slplugin.exe”
  • For Windows users, go to Task Manager → Processes Tab
  • For Mac users, go to Activity Monitor → My Processes (usually by default, but you can check top right drop down)
  • For Linux users, go to Command Terminal, and type “ps aux”
  • You may see four instances of the slplugin running (that is normal behavior)
  • If you do not see any instances of slplugin running, that is the cause of media failing
• If slplugin is not running, disable all firewall and virus protection (including anti-virus software and windows or other operating system firewalls)
• Relog and attempt video playback again
• If it works, you will need to stop your firewall/virus protection from blocking the slplugin file by granting it appropriate permissions in your firewall/virus protection software