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When do i get items i bought in shopping?


KronikPak
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It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, especially if the merchant's Magic Box is temporarily out of service or the sim it's on is offline. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now?  For the moment, be patient.   Then .....

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

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It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, especially if the merchant's Magic Box is temporarily out of service or the sim it's on is offline. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now?  For the moment, be patient.   Then .....

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

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Hello KronikPak. If you purchased your stuff from Marketplace you have to wait up to 24 hours. That 's what officially LL reports, although usually residents get their stuff after some minutes or seconds. However last weeks there is a bug. Some residents when they are offline, they don't recieve their stuff (and not only). Here is a jira about: https://jira.secondlife.com/browse/SVC-7540? Maybe your problem is relative. If so, you can vote there, add your comment and follow the suggestion of Maestro Linden:

"After more investigation, I have a guess about why this issue only affects certain avatars. One of my avatars had this issue, and had an empty Block List. As soon as I had the avatar block an object inworld (right click -> Block), I immediately received the queued offline IMs. This fix persisted between different sessions, even after I removed the object from my Block List (making it empty once again).

For those of you affected by this bug, could you try blocking/muting an object or avatar, and see if that fixes your problem? To block an object (or avatar), you can right click on them, then select Manage->Block from the context menu."

Generally if you have problem with delivery failures you have 2 options:

  1. Contact the merchant:  Open your Dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant(s) got payed --> Take a copy of your last purchases (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant(s) describing what was happened and asking politely for redelivery.
  2. Contact support: If you purchased your stuff at Marketplace and if you don't get a reply by the merchant, you can submit a ticket --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name(s) of the item(s) that failed to be delivered and wait for a reply
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