my acount no access

[Celim Nayar]

My second life .. does not enter is giving error (failed login first, it is not possible to connect the simulator.) see the picture I sent to you

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[valerie Inshan]

Look at the grid status. It's been like that since yesterday and I have had great difficulties to login to my sim too:

http://status.secondlifegrid.net/2012/01/09/post1535/

Try to login from another starting location such as Smith, Aqua, Pooley or Furball. You region is probably down at the moment.

[LoveAngeL Lyre]

Hello again Celim. If suggestions at your previous thread didin't work ( http://community.secondlife.com/t5/Account/please/qaq-p/1325859 ), the problem is maybe relative with invalid characters in your group tag, with a 2-byte character being sliced in half, resulting in a corrupt character. If so, you will fix the problem if you remove or change it. Maybe it is a group you have recently created or joined in? If you remember which group tag you wear, log in with an alt (alternative / another account), find the owner or a manager of the group, explain who you are and ask them to eject you of the group. If you are the group owner, again log in with an alt and change the group tag. If it is no possible, tell your friends to delete the group. When they all leave, your groups in 48 hours will stop to exist, so you will fix your problem.

In any case if you are a premium and you can't find a solution, you can submit a ticket https://support.secondlife.com/create-case/ --> Account issue --> Second Life Web Login Issues. Report there the problem analytically and wait for a reply. Good luck.