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Hello Bianca. Age Verification changed last summer and now your friend normally can verify his age directly visiting the age verification web page. There is no a report in English Knowledge Base now about manual Age Verification. In past the residents in order to verify their age manually, had to attach an electronic (scanned) copy of one of a Government issued identification that has the name and date of birth clearly displayed. This identification could be one of the following:

  • Birth Certificate
  • Driver's License
  • Passport
  • State or National ID

Manual Age Verification takes 5-7 working days (means with the weekends over than 10, could be up to two weeks). Suggest your friend to wait some days more (still holidays period) and if eventually he doesn't get a reply, he can submit a new ticket.

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