administrative suspension

[Bianca Tigerauge]

Hello I have a question and help out a friend who is the avatar of administrative suspension, you are charginga document to prove their age.
He made a new ticket but not being accepted because they say that he has to answer the ticket that was requested ducumento, this was done but the message he writes is not recorded in the ticket just the annex to the document. Except that so far he does not return then you are in doubt whether the document was sent toLL.
the ticket when you open the document file is there but its message is not.
How do I know if everything was done right? This delay is normal for a return?
  If anyone can help thank you now

[LittleTeddy]

Sorry but this is a "resident to resident" forum. I think your question needs to be directed to Linden Labs Support.

[Bianca Tigerauge]

Yes I know it's a case for support but what they say is that you can not create another ticket, EMTA and I will consult my doubts whether the ticket is not completed before sending?

[LoveAngeL Lyre]

Hello Bianca. Age Verification changed last summer and now your friend normally can verify his age directly visiting the age verification web page. There is no a report in English Knowledge Base now about manual Age Verification. In past the residents in order to verify their age manually, had to attach an electronic (scanned) copy of one of a Government issued identification that has the name and date of birth clearly displayed. This identification could be one of the following:

• Birth Certificate
• Driver's License
• Passport
• State or National ID

Manual Age Verification takes 5-7 working days (means with the weekends over than 10, could be up to two weeks). Suggest your friend to wait some days more (still holidays period) and if eventually he doesn't get a reply, he can submit a new ticket.