y i am not getting items that i was buying on the market place

[cinysin]

want to know y i not getting item i paid 4 on the market site

[Irene Muni]

From the official Knowledge Base about Unreceived items shopping in the Marketplace:

 

Unreceived items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Slow deliveries may currently be more noticeable because you now have a cart to which you can add multiple items. (This wasn't the case with the old Xstreet, which closed for purchases in October 2010.) Unfortunately, we can only send so many items at a time.

Note: There are several interrelated causes that slow down delivery. We are hard at work on creating a faster and more reliable Marketplace system that will soon make Magic Boxes obsolete.

[LoveAngeL Lyre]

Hello cinysin and welcome to SL Forums. 3 general suggestions at first:

1. When you order stuff from Marketplace, be online in world if it is possible. Many residents reported here that they don't get their orders when they are offline.
2. Avoid to overload your shopping cart. It is one of the top cause for delivery failures
3. Wait up to 24 hours to get your orders. That's what officially LL reports, although usually we get our purchases after some seconds or minutes

About your problem now. You have 2 options:

1. Contact the merchant: Open your Dashboard (log in http://secondlife.com/ )--> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant got payed --> Take a copy of your last purchases (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant(s) describing what was happened and asking politely for redelivery.
2. If you don't get a reply contact support: Submit a  ticket --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name(s) of the item(s) that failed to be delivered and wait for a reply.

[Dazler]

Undelivered Marketplace Items: First of all, just be patient. The software for the marketplace is often unreliable and it may take anything from a few minutes up to a few hours for the item to arrive. If, after many hours, the item has not arrived, just go to the Marketplace site and click on "My Account" under "My Marketplace" at the very top of the screen. You can see here if you have been billed or not by going to "Order History" on the left hand side of the screen. If you haven't been billed, it will explain that the money has been refunded and a payment of zero will be shown. The on screen notes will leave you in doubt of whether you have been billed or not. If you have not been billed, you may want to make a second attempt at buying the product. If you have been billed, simply send the merchant a notecard inworld. (A notecard is more reliable than an instant message, as instant messages are often capped for merchants who receive a lot of correspondence.) Make sure that your notecard is polite and contains details of the failed transaction. Most merchants will be very willing to resend the item. Please give them a day or two to reply - don't expect an answer within minutes. You must remember that merchants are no different to you and do not sit by their computers at all hours of the day. One final word, to reduce the chances of the problem occurring again, remember not to buy multiple items at the same time,as this may increase the chance of causing the software to fail. It's safer to buy one object at a time. Good luck with your next purchase. Generally, it's quite an efficient way of buying specific products - just, don't expect it to be perfect!