Market place

[lynch87]

I have bought iteams tice from the market and both time no iteam were delivered could i pleas get a refund or the iteams sent pleas. thank you.

 

[PeterCanessa Oh]

Not from us, no.  We're just residents like you are.  Contact the merchants from whom you purchased.  If that doesn't work contact LL.

[LoveAngeL Lyre]

Hello lynch87. When you purchase something in the Marketplace, you have to wait up to 24 hours although sometimes you get your stuff after some minutes or seconds. That what LL reports here. After if you still didin't get what you ordered, you have 2 options as PeterCanessa already mentioned. Analytically:

1. Contact the merchant: Open your Dashboard (log in http://secondlife.com/ ) --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchases delivered means that the merchant got payed --> Take a copy of your last purchases (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant(s) describing what was happened and asking politely for redelivery.
2. Contact Linden Lab: Submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name(s) of the item(s) that failed to be delivered and wait for a reply.

[Dazler]

Undelivered Marketplace Items: First of all, just be patient. The software for the marketplace is often unreliable and it may take anything from a few minutes up to a few hours for the item to arrive. If, after many hours, the item has not arrived, just go to the Marketplace site and click on "My Account" under "My Marketplace" at the very top of the screen. You can see here if you have been billed or not by going to "Order History" on the left hand side of the screen. If you haven't been billed, it will explain that the money has been refunded and a payment of zero will be shown. The on screen notes will leave you in doubt of whether you have been billed or not. If you have not been billed, you may want to make a second attempt at buying the product. If you have been billed, simply send the merchant a notecard inworld. (A notecard is more reliable than an instant message, as instant messages are often capped for merchants who receive a lot of correspondence.) Make sure that your notecard is polite and contains details of the failed transaction. Most merchants will be very willing to resend the item. Please give them a day or two to reply - don't expect an answer within minutes. You must remember that merchants are no different to you and do not sit by their computers at all hours of the day. One final word, to reduce the chances of the problem occurring again, remember not to buy multiple items at the same time,as this may increase the chance of causing the software to fail. It's safer to buy one object at a time. Good luck with your next purchase. Generally, it's quite an efficient way of buying specific products - just, don't expect it to be perfect!