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i bought something earlier at the marketplace and i dont know why i dont see it on my inventory


victoriadreamersecretabout
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What do you mean by earlier? Items can take up to 8 hours to be delivered so you shoudn't worry.

You can consider there is a problem if you don't receive your items tomorrow. If nothing show up, contact the merchant (check his profile to see if he has any preference for IMs or notecards) with a copy of your transaction numbers and names of items. If you were charged and the delivery failed, ask politely for a new copy of your objects.

If you receive no reply from the merchant, first be patient: it's Christmas time and not much people will be inworld this weekend. If you don't have a reply, let's say by next Tuesday or Wednesday, you can file a support case: marketplace issue > failed delivery.

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Undelivered Marketplace Items: First of all, just be patient. The software for the marketplace is often unreliable and it may take anything from a few minutes up to a few hours for the item to arrive. If, after many hours, the item has not arrived, just go to the Marketplace site and click on "My Account" under "My Marketplace" at the very top of the screen. You can see here if you have been billed or not by going to "Order History" on the left hand side of the screen. If you haven't been billed, it will explain that the money has been refunded and a payment of zero will be shown. The on screen notes will leave you in doubt of whether you have been billed or not. If you have not been billed, you may want to make a second attempt at buying the product. If you have been billed, simply send the merchant a notecard inworld. (A notecard is more reliable than an instant message, as instant messages are often capped for merchants who receive a lot of correspondence.) Make sure that your notecard is polite and contains details of the failed transaction. Most merchants will be very willing to resend the item. Please give them a day or two to reply - don't expect an answer within minutes. You must remember that merchants are no different to you and do not sit by their computers at all hours of the day. One final word, to reduce the chances of the problem occurring again, remember not to buy multiple items at the same time,as this may increase the chance of causing the software to fail. It's safer to buy one object at a time. Good luck with your next purchase. Generally, it's quite an efficient way of buying specific products - just, don't expect it to be perfect!

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