Seeing the "Requesting Region Capabilities, Attempt 1...2...3" message when loading game

[Camille Kestrel]

I have a very perplexing issue which me and my friends cannot resolve.  Here are the details in point form for easy reading:

1) I'm using a brand new MacbookPro Version 10.7.2 and log onto the internet through my home WIFI.  

Ever since I first downloaded SL, I have been having these issues- I'm stuck on one sim and cannot teleport, I cannot see neighbouring sims, the names from my friends list appears as "loading...", and I cannot hear voice chat.  Other than that, everything else functions smoothly.  I must note that when loading up SL, the screen says, "Requesting Region Capabilities Attempt 1..2..3.."

2)  I have an old Dell laptop which i had SL downloaded on it from May of 2011.  I connect to SL using my home WIFI, and SL works perfect, without any issues.

3)  As an experiment, I brought my MacbookPro to my friends house (about 30kms away), and connected to SL through her WIFI, and SL worked perfectly, without any issues (this is what baffles me).

4)  At the suggestion of friends, I have attempted to use alternate viewers, and even connecting my MacbookPro using an ethernet cable (as opposed to using my home WIFI), but without any luck.

Is there anyone here that could possible give me any pointers??

Thanks in advance.

[Jenni Darkwatch]

That seems like a router issue to me then... if your router supports any kind of "security" features like web page filters and such, try disabling them. Some come with such a feature that's kinda hooked to a companion install on Windows-based PCs.

[Camille Kestrel]

nevermind, i called my internet provider, they checked my router settings and said everything is normal...but still cant play the game tho! :'(

[Jenni Darkwatch]

Somehow I doubt they can access your router... but unlikely as it may be, they might have.

What brand/model of wireless router do you use? Netgear, Linksys, D-Link...? Or is it actually one your ISP provided?

[Camille Kestrel]

ISP provided by bell canada.  the technician accessed my computer remotely...he moved my mouse and checked all the settings and ports...

[Jenni Darkwatch]

Ah oke. Then the next question would be: Is your friend (where you tried it and where it worked) with the same ISP?

[Camille Kestrel]

her isp is cogeco, my isp is bell canada

[Jenni Darkwatch]

Then it could be that the Mac SL client does something different than the PC client and Bell blocks or alters it... what that could be though... without being able to look at the network stream I can't really tell. Maybe one of the Lindens could.

[Gavin Hird]

I see the same issue when I connect to SecondLife via a 3G router. So the question is does the router or the ISP filter any ports / protocols that this request depends on. 

Does anyone happen to know what exactly goes on in this request to the server? 

Since the region requests fail, it is not possible to upload mesh. 

[Monty Linden]

Camille, if you could go to this Jira reply:

https://jira.secondlife.com/browse/VWR-25627?focusedCommentId=335819#

and answer the three questions and attach your SecondLife.log file, that would be a good start. Or as a reply to the following Jira which has a link to information on finding this file:

https://jira.secondlife.com/browse/SVC-7248?focusedCommentId=303129

 

[Kwakkelde Kwak]

Nice to see a Linden reply, but after more than half a year?!

[Monty Linden]

My request for a time machine was denied...

[Kwakkelde Kwak]

VERY funny, not very constructive.

Neither is replying to someone in public who hasn't visited the forums since januari.

I appreciate your effords, but your post was a bit .. let's say .. odd. A personal message to the OP might be a better idea.

[Nevah Fall]

I'm having the same problems on SecondLife version 3.6.4.280048.

Symptoms:

1) When logging in, I see the "Requesting Region Capabilities, Attempt 1..2..3" message.

2) After I'm logged in, I don't see any names on Avataars.  Even in the public chat. I only see their icons.

4) I can't Teleport to any place, after starting at <whatever location I choose to start at>. My viewer crashes when I try to Teleport.

However, I think this is happening to a lot of people today. Is it just Sunday craziness? (I haven't been on SL on a Sunday in a long long time, btw)

Do I need to report this in the bug? Seems like this should be a KI with so many having problems.