How do I request redelivery of items I purchased but never recieved?

[Siobhan Aura]

Ok, how do I request a redivery of the 3 items I purchased with my debit card but never recieved? Even though it states on the invoice it was delivered.

[Ariel Vuissent]

You submit a ticket with LL - Help - Contact Support - submit a support case form. Marketplace - failed marketplace delivery. Include the transaction numbers and such, and explain analytically what happened. You can find your order history by going to the marketplace, my marketplace, my account, order history.

Alternatively, contact the merchants individually and explain the issue; most merchants understand and will redeliver.

[Rolig Loon]

Marketplace items can show as "Delivered" even if they are not. That message means that Marketplace has asked the merchant's Magic Box (an in-world storage and delivery mechanism) to send you the item you ordered.  It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, especially if the merchant's Magic Box is temporarily out of service or the sim it's on is offline.The Magic Box system is due to be replaced in the very near future, but we live with its shortcomings for now.

Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.