I still cannot update my billing information..

[Persimmony Catnap]

I've tried several times to update my billing information tonight. My card expired last month and I've tried entering my card information with the new expiration date, I've tried other credit cards, I've tried Paypal.. But nothing seems to be working through Second Life Cashier. Is this problem specific to me at the moment, or what could possibly be going on?

 

Error Messages:

Paypal..

We encountered an unexpected error.

Please go back to the cashier and try again.

Please contact Second Life Support if you see this error more than once.

 

And when I try adding different debit and credit cards:

Sorry, your payment failed.   Please try another payment method

[MadamG Zagato]

Are you getting a particular error message each time you try?  It could be the billing system is experiencing problems which happens on occassion.  Unfortunatley, if that's the case the best thing to do is to try again in few hours.  But if for whatever reason you cannot wait to get your billing info updated, I'd suggest getting in touch with Linden Lab.

[Norah Sweetwater]

It's not just you, ive been calling LL for 2 days about this they simply said they are aware and working on it.....sighh Lets hope it gets fixed soon.

[LoveAngeL Lyre]

Hello Persimmony and welcome to SL Forums. The best you can do is to contact contact Billing Support. Other options:

• Toll-Free Support Number for UK, Germany, France, Japan, Spain, Brazil, and Portugal: +0080071237123
• Customer support phone number (All Countries): +44 2033620268
• Email: support@payments.secondlife.com