Missing items bought from Marketplace

[PeterCanessa Oh]

• Wait
• Contact the vendors to see if they'll redeliver
• Contact LL to a) complain about their bloody-awful software and b) ask for a refund/redelivery

 

[PeterCanessa Oh]

• Wait
• Contact the vendors to see if they'll redeliver
• Contact LL to a) complain about their bloody-awful software and b) ask for a refund/redelivery

 

[Lindal Kidd]

Using the Shopping Cart for more than a couple of items is very dangerous.  You are better off simply buying things one at a time.  IM the creator(s) and request a re-delivery.

Make sure you are not in Busy mode!  When a vendor attempts to send you an item and you are Busy, that item is lost.

[Dazler]

If after a few hours, the item has not arrived, just go to the Marketplace site and click on "My Account" under "My Marketplace" at the very top of the screen. You can see here if you have been billed or not by going to "Order History" on the left hand side of the screen. If you haven't been billed, it will explain that the money has been refunded and a payment of zero will be shown. The on screen notes will leave you in doubt of whether you have been billed or not. If you have not been billed, you may want to make a second attempt at buying the product.

If you have been billed, simply send the merchant a notecard inworld. (A notecard is more reliable than an instant message, as instant messages are often capped for merchants who receive a lot of correspondence.) Make sure that your notecard is polite and contains details of the failed transaction. Most merchants will be very willing to resend the item. Please give them a day or two to reply - don't expect an answer within minutes. You must remember that merchants are no different to you and do not sit by their computers at all hours of the day.

One final word, to reduce the chances of the problem occurring again, remember not to buy multiple items at the same time,as this may increase the chance of causing the software to fail. It's safer to buy one object at a time.