why is my account downgrading while its payed for 3 months premium?

[GaeaLicious]

i got an Premium as b-day gift from my boyfriend, it is payed for quarterly yesterday, but when i wanted to choose a home today it said my account was pay-due and my account showed downgrading to Basic.

 

[Venus Petrov]

You can contact billing here. 

 

Billing support phone numbers

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800.294.1067

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703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

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[Ceera Murakami]

Sounds like there was a problem processing payment from your boyfriend's credit card. Only the billing people at SL can answer for sure, or resolve this.

[Lindal Kidd]

I did not know it was possible to give a Premium membership as a gift.  My guess is, when LL checked the payment method used (your BF's credit card) it didn't match the payment method on file for your account, and the payment was rejected.

Call Billing, preferably with your boyfriend on the line too.