Why can't I see my profile?

[AprilAnneSummers]

Clicking on my avatar and choosing view profile gives me an error message. So does going to my profile:

https://my.secondlife.com/aprilannesummers

I went to support, filed a help request, received an answer and had my case closed. The answer was to make sure my name and password are correct. This is the copy and paste of the error:

  We're sorry, but something went wrong

Please try again in a few minutes. If you continue to receive this message please use the options under the viewer's "Help" menu or visit Second Life Support.

Go to my.secondlife.com

ETA:

Thanks, LoveAngelLyre, I was able to see my profile with firefox, until I logged in, then I got the error again. Also, I still can't see it when I click my avatar. Thanks for the help, though.

ETA: 

Thank you, Valerie. I made a new support case and the reply was to clear my cache and restart the viewer. I also made a seperate account and am not having any issues with that account viewing its profile. 

 

[LoveAngeL Lyre]

Hello and welcome to SL Forums. I can't eighter see your profile in https://my.secondlife.com/ with Internet Explorer. However i can see it with Mozilla Firefox. If you haven't Mozilla, you can download it here. It is free.

[valerie Inshan]

Hi April, this is odd indeed. I get the same error as you when trying to see your profile either with Firefox and Google Chrome. Even more strange is that you say you can't see it INWORLD. I do can see it inword though. Sounds like you'll have to file a support case again.

As your account is only 5 days old (your profile is empty and you don't belong to any groups yet), I assume there is not much in your inventory yet, you may create an alt and see if you're having issues with another account.