Why did I receive a renewal notification for June 2011 when it is November 2011?

[AeronAoife Grigges]

I just received a renewal notification saying that my annual premium membership would be renewed on June 11, 2011 but since it is November 13, 2011 and I already paid my fees in June, I'm assuming this e-mail was sent out in error?

[valerie Inshan]

Call the billing support asap:

 

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

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Local Toll-Free numbers

• France: 0805.101.490
• Germany: 0800.664.5510
• Japan: 0066.33.132.830
• Portugal: 800.814.450
• Spain: 800.300.560
• UK: 0800.048.4646
• Support is in English Only

If none of these numbers work for you, send an emal to : support@payments.secondlife.com

[Ceera Murakami]

LL mailed a bunch of bogus billing notices. Some sleepy Linden grabbed an old database file and processed it. There is a note in the Grid Status Reports about this. (Some people got billing notices for tier due back in 2009 and earlier!)

If you got billed for a payment that was most likely already honored on some past date, or if this bogus billing caused account problems, like getting suspended for non payment, contact billing ASAP. They know about the isue but need the affected accounts to ID themselves, apparently.

[valerie Inshan]

@ Ceera, yup, they finally posted about this issue on the grid status. Here's the link for those who wouldn't have seen it:

http://status.secondlifegrid.net/2011/11/14/post1474/