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Inventory just disappears


Sedia Darkrose
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A plain vanilla clearing of caache may not be enough.  Thry cleaning cache manually while you are not logged in to SL. Clearing your cache manually will “cure” all manner of odd behavior and is the suggested procedure before resorting to more drastic steps like reinstalling the viewer.

1. Open Preferences → Network & Cache
2. Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location.
3. Logout (close the viewer) and then delete everything inside the cache folder displayed in your file explorer.

Now continue as follows:

1.Log back into SL, to a quiet region (try Smith or Pooley). On your inventory window, click “Recent Items”.
2.Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar.
3.While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web, or just go out for coffee
4.Watch as it repopulates. As long as you can see (Fetched…) at the top of the inventory window, it is still loading.
5.Once inventory has repopulated, log out of SL once more, then log back in.

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A plain vanilla clearing of caache may not be enough.  Thry cleaning cache manually while you are not logged in to SL. Clearing your cache manually will “cure” all manner of odd behavior and is the suggested procedure before resorting to more drastic steps like reinstalling the viewer.

1. Open Preferences → Network & Cache
2. Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location.
3. Logout (close the viewer) and then delete everything inside the cache folder displayed in your file explorer.

Now continue as follows:

1.Log back into SL, to a quiet region (try Smith or Pooley). On your inventory window, click “Recent Items”.
2.Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar.
3.While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web, or just go out for coffee
4.Watch as it repopulates. As long as you can see (Fetched…) at the top of the inventory window, it is still loading.
5.Once inventory has repopulated, log out of SL once more, then log back in.

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Go to https://support.secondlife.com/contact-support/ . If you are a Premium member of SL, you will see a link to Live Chat in the menu on the right side of the page. That's the best route. If you are a Basic member, you can submit a case form by clicking on the link in the middle of the page. You'll have to select "Account Issue" from the drop down menu. They may or may not be willing to deal with an inventory matter if you are a Basic member. See what happens.

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