Credit card woes

[kiramanell 7,076]

So, I try to join Premium account. When I try to add my credit card (mastercard), fill in the details, it says payment failed. So I call my credit card company, and it turns out they didn't even receive a request. So, can someone please fix this?!

P.S. The error I am getting is as follows:

"Sorry, your payment failed. Please check your payment details and try again"

[Audra Siemens 2]

You probably want to put in a ticket with LL to find out more, but if your CC company didn't get a request, its entirely possible that you interposed a few of the numbers on your CC. You may just need to give it another try for it to work properly. 

Good luck!

[Audra Siemens 2]

You probably want to put in a ticket with LL to find out more, but if your CC company didn't get a request, its entirely possible that you interposed a few of the numbers on your CC. You may just need to give it another try for it to work properly. 

Good luck!

[Wildcat Furse 90]

contact LL on below coordinates or check this page here;

 

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

• US/Canada: 800-294-1067
• France: 0805-101-490
• Germany: 0800-664-5510
• Japan: 0066-33-132-830
• Portugal: 800-814-450
• Spain: 800-300-560
• UK: 0800-048-4646

Long distance (not free): 703-286-6277

The billing team is available twenty-four hours a day, seven days a week.

 

*meows*

[Wildcat Furse 90]

contact LL on below coordinates or check this page here;

 

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

• US/Canada: 800-294-1067
• France: 0805-101-490
• Germany: 0800-664-5510
• Japan: 0066-33-132-830
• Portugal: 800-814-450
• Spain: 800-300-560
• UK: 0800-048-4646

Long distance (not free): 703-286-6277

The billing team is available twenty-four hours a day, seven days a week.

 

*meows*

[Kylie Jaxxon 249]

I've heard that this works, but don't know personally...worth a try:

When entering your info, make the three digit security code on the back of your card that they ask for, a four digit code by adding a zero in front and try submitting again

Let us know if it works.

[Kylie Jaxxon 249]

I've heard that this works, but don't know personally...worth a try:

When entering your info, make the three digit security code on the back of your card that they ask for, a four digit code by adding a zero in front and try submitting again

Let us know if it works.

[Willow Danube 21]

It might also be possible that LL does not accept your credit card from your country. I had to change mine to PayPal to be billed.

[Willow Danube 21]

It might also be possible that LL does not accept your credit card from your country. I had to change mine to PayPal to be billed.

[Madelaine Delec 0]

Adding a leading zero at the 3 digit security code worked like a charm for me and I am using MasterCard also.

 

Madelaine

[Madelaine Delec 0]

Adding a leading zero at the 3 digit security code worked like a charm for me and I am using MasterCard also.

 

Madelaine

[kiramanell 7,076]

Thanks, guys.

I called LL support in the UK. Turns out I had to put a '0' in front of my security code (it's only 3 digits on mastercard).

Solved!

 

@ Madelaine: Ninja'ed.

[kiramanell 7,076]

Thanks, guys.

I called LL support in the UK. Turns out I had to put a '0' in front of my security code (it's only 3 digits on mastercard).

Solved!

 

@ Madelaine: Ninja'ed.

[Qwalyphi Korpov 24]

I suppose it would be a security breach for the websites requesting the codes to add the leading zero or prompt for the number of digits they require.