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my partner cant seem to get his avi to load as it used to- what do we do??


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my partner cant seem to get his avi to load as it used to- what do we do??

He logged on one day to find himself white skinned when he is usually very tanned. so we went to a sand box to fix his skin and his shape for they were both altered.  he even saved his avi and still his "self" wouldnt load. he tried multiple viewers, clearing caches, re rezzing the same avi over and over and over and over!! to no avail, we got some "help" and got something called a "ruth hair fix" from another person....and it didnt work and cannot detach it.  We have tried debug seetting for both male and female and still not working!  The "ruth hair fix" is still attached and  still will not come off no matter what.  We tried to get him to go back to this  "noob defalult self" but still the "ruth hair fix" is still attached.  we even tried  a ruth rocket to fix the situaltion....still no luck.

 

any help or suggestions and below is the before and the after

 

BEFORE

:JROCK (5).png

 

AFTER:

Copy of Copy of Snapshot10-6-3-11_001.png

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My guess is that you can solve it by manually clearing your cache from outside SL.  Clearing your cache manually will “cure” all manner of odd behavior and is the suggested procedure before resorting to more drastic steps like reinstalling the viewer.

1. Open Preferences → Network & Cache
2. Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location.
3. Logout (close the viewer) and then delete everything inside the cache folder displayed in your file explorer.

Now continue as follows:

1.Log back into SL, to a quiet region (try Smith or Pooley). On your inventory window, click “Recent Items”.
2.Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar.
3.While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web, or just go out for coffee
4.Watch as it repopulates. As long as you can see (Fetched…) at the top of the inventory window, it is still loading.
5.Once inventory has repopulated, log out of SL once more, then log back in.

If that process does not work, then he may have to do a clean reinstall of his viewer.  Instructions for doing that are here >>> http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall  Those instructions point to storage locations for the Firestorm viewer, but other viewers have files stored in similarly-named locations.

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