My item is listed as adult and it's a bridge!!

[QB Yiyuan]

Can't understand why my product QB_ropebridge is listed as adult and I can't change that, it's just a bridge!

Can anyone help?, please.

 

https://marketplace.secondlife.com/products/search?search%5Bcategory_id%5D=&search%5Bmaturity_level%5D=A&search%5Bkeywords%5D=rope+bridge

[LoveAngeL Lyre]

Hello QB. Not sure why your item is listed as adult but LL sure have the answer. As CommerceTeam Linden suggested about 1 week ago ( http://community.secondlife.com/t5/Merchants/Best-ways-to-contact-the-Commerce-Team/m-p/1159787 ), you have submit a ticket --> Marketplace --> Marketplace item listing issues --> including a link to the item you have questions about.

[Ceera Murakami]

What search terms did you use? Gor and Gorean, for example, are terms that can get an item flagged adult, even if it is just a prim potted daisy.

LoL - I wonder if the idiots who devised the list of restricted search keywords are assuming than any mention of "rope" must refer to bondage?

[Rolig Loon]

It beats me.  That's a cool looking bridge.  File a ticket and find out.

[Ariel Vuissent]

Check your tags. Make sure that none of them might be "adult." Also check how the words combine, and if, particularly for longer words, there's a so-called "adult" term lurking. Even if there's a space, it might go wonky anyway.

For example, Yama**bleep**a is the name of a region and is perfectly harmless, but gets bleeped by the forums anyway. It's also possible that marketplace would read a word that ends in "sh" and a word that starts with "it" as being an expletive, for example, and freak out. (Just an example - I don't know if a supposed curse word would get your item rated as adult or not, but there are a lot of other  "adult" words out there to keep an eye on.)

Other than that, submit a ticket.

[Nalates Urriah]

The Commerce Team at Linden Lab has the idea that the list of words that cause an item to be listed as adult should be kept secret. So, users are on their own.

See the thread: Where is the list of trigger words that change a listing to Adult?

If you decide that it was not caused by a word in your promo text, consider if someone reported it as adult to knock you out of the listings. If that is the case, you have to resolve the issue via trouble ticket.

Most segments of SL have Linden teams that focus on problems and improvements for that segment. Those teams use user groups to communicate with SL users. An exception is the Commerce Team, which, for most purposes, can be considered to be in hiding. However, there is a commerce section in the forum here and there is an inworld Commerce group. You can use both of those to get help.