log on problem

[RonLski]

I can not log in since I updated a few days ago. I get a error message that says "win_crash_logger.exe" has stopped working. any ideas?

 

[Rolig Loon]

Some of your user settings files may be corrupted.  Your best chance is to do a completely clean re-install of your viewer.  That means removing not only the viewer's exe file and everything else in the same folder (probably in C:\Program) but also the viewer's local and roaming settings in Documents & Settings. Then install a fresh copy of your preferred viewer.  See http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall for a description of the steps.  If you're not using Firestorm, look for the equivalent files for your own viewer.