Second Life isnt working on my computer anymore, how can I fix this?

[ice789]

ok, I don't know if this posted succesfully from the first attempt, let me try again:

hello, I need help pretty bad, and if anyone can help me it would be awesome and I would be eternally grateful.

So...Today all seemed well on going into SL during the early noontime. I hibernated my computer before class. When it ended, I tried going onto SL before my next class...only to find it get stuck at the initializing before the windown opened. trying various methods, it all fell to naught as it refused to open. here is what exactly happens every other time I try to open the viewer.

It goes through the initializing, and then the second life crash logger opened. After it opened and tried something, another window opened, called win_crash_logger.exe. and then it looked to solve a problem, though I didn't even know my comp has a problem. Now, afterwards, it leaves this message: "A problem caused this program to stop working correctly. Windows will close the program and notify if a solution is available."

no solution yet has arrived as I close the window and then close second life.

I cannot count how many times on both my hands that I have attempted to correct anything. My wife keeps suggesting that it may be the graphics card, but this has never yet been a problem. I had a friend glance at it but he couldn't figure out crap, no offense to him. I've tried and tried, I've uninstalled and reinstalled SL, restarted my computer, tried various wireless settings, two of which worked in the past.

So far nothing has worked as said before. This cubi is in a most upset mood, on the verge of tears, and desperately need some help to try to get SL back into working order. Before I grab something alcoholic to block out the frustration, please for the love of all that is good someone help! tyvm for your time ^w^

~Ice

[LoveAngeL Lyre]

Hello ice789. If your viewer while it opens sticks to Initilizing textures you will fix the problem with unistalling and reinstalling the program. It is very possible to fix it if you clear your cache manually:

(XP) - C: \ Documents and Settings \ (USER NAME) - Application Data \ SecondLife and
C: \ Documents and Settings \ (USER NAME)\ Local Settings \ Application Data \ Second Life

(Vista) and (Win 7) - C: \ Users \ (USER NAME) \ AppData \ Roaming \ SecondLife and
C: \ Users \ (USER NAME) \ ApplData \ Local \ Secondlife

Log out and delete everything in those folders and restart your computer. Usually the folder Appdata is a hidden folder. (Windows Tools \ Folder Options \ View & enable Show Hidden Files/Folders)

If you have more that 1 viewers installed in your computer, you must to do it for all following the same paths in your hard disk.

For example C: \ Users \ (USER NAME) \ ApplData \ Local \ PhoenixViewer

(If you clear your cache manually you will lose all your private conversations which are saved in your computer. To avoid it copy the folder with your username in the folder Secondlife in another position in your hard disk)

When you finish, i repeat restart your computer and try to log in (better in a protected land without lag like Smith or Lime).

Keep it touch here and let us know if you fixed the problem or you need more help. Good luck.