Slow delivery of products from Marketplace

[Grace Cuthbertsson]

Has anyone else been experiencing extremely slow delivery of items from Marketplace tonight? I have purchased several items, and I have to log out of SL and then log back in to receive each item. The last item that was in my cart still has not been delivered and I have relogged twice. I'm wondering if it's just me, or if it is an SL-wide thing. thanks.

[Sassy Romano]

Marketplace permits itself up to 8 hours to deliver.  That's pretty much the equivalent of next day delivery.  It sounds as though it's working within it's set limits.

Yes, I know, you don't need to say anything... I and all the other merchants agree with you.

[Eileen Fellstein]

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Marketplace wrote:

1 item has not yet been delivered

This item is queued for delivery. Merchants cannot redeliver the item at this time, and have not been paid. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. If you make a purchase while the transaction is in progress, the refund credit may be applied to your next order.

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OMG I am so tired of this almost every time I have purchased something over the course of the last month. Probably 95% of my purchases fail in this manner and about 20% of those never do deliver before money is refunded

grrr

[Carol Darkthief]

I am currently having the same problem, only a six hour delay as yet, but the into on the website is that the item has been delivered, which is just not true. A free item, ordered at the same time, was delivered almost instantly. It looks as though free items have a different series of click-throughs. It might mean the failure is associated with the payment process, might be coincidence.

If it doesn't arrive, and there's no refund, I suppose I shall have to raise a support ticket. Should there really be a special message if the item has not yet been delivered? 

[TaraSimone Sixpence]

As a merchant I can categorically say that since the last update the delivery of products based upon the lapse in time i get from a notification that something has been ordered to the time it shows on the web site as Delivered is much longer. This seems to be yet another problem caused by the "update". Customers seem to be waiting between 30-60 minutes for a product whereas before it was within 5 minutes or less.

I can only assume this has to do with the update and they say they are trying to fix these problems. With updates like this, well.. the rest of that statement is kind of cliche. 

Let us hope they fix this within a couple of days.

[WolfBaginski Bearsfoot]

Just checked the FAQ. They say 24 hours in that, and then you should request redelivery from the Merchant. There's no mention of automatic refunds. At least I'm Premium. If you're not, I'm not sure there's any useful way to contact the lab. Maybe the only way tp get their attention is to AR Marketplace Linden

[Sassy Romano]

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WolfBaginski Bearsfoot wrote:

Just checked the FAQ. They say 24 hours in that, and then you should request redelivery from the Merchant. There's no mention of automatic refunds. At least I'm Premium. If you're not, I'm not sure there's any useful way to contact the lab. Maybe the only way tp get their attention is to AR Marketplace Linden

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When you purchase  a product, on your Orders page it shows the status and references the 8 hours and the automatic refund.  That's the case for MP failure.  In the instance of a non delivery where MP has it logged as a successful delivery, then 24 hours to contact the merchant as per the faq although if the merchant agrees that it has been paid, there's no need to wait 24 hours.

Issues here might be users messages capped, delivered while offline so the offer of inventory from the magic box is lost.

There IS an easy way to contact LL over this, it's called "Opening a case" and there's a category for MP issues and support do respond.

As for filing an AR against Marketplace Linden, no point since Marketplace Linden no longer is used as the escrow account.  Try Commerce Linden.

[Josh Susanto]

I am not at all dissatisfied with the speed of deliveries.

(yeah; something with which I'm not dissatisfied; go ahead and bookmark this page)

[Sati Lumet]

hi , I am so sick of the delayed deliveries of the new Marketplace

if you need an item, get it in world, and 8 h waiting is rediculous, anway if it is not delivered within 2h you won't get it anyway, so what is this 8h about ? Linden Lab working with out Lindens ? in RL I would think this taking money, and then refund later

common practice at banks though

 

PLEASE YOU LINDENS PLEASE PLEASE FIX THE DELIVERY TIMES !

[Josh Susanto]

I'm not against them improving the speed, but they need to get a handle on accuracy first and make that a priority.

[Sati Lumet]

yeah , true, I had to wait over an hour for delivery of an item I bought, if it is not delivered within 15 minutes

I consider it failure, and so it should be, and 8 h waiting is a joke

[Josh Susanto]

I meant as compared to either delivering it without completing payment or completing payment without delivering.

Doing either of those things more quickly wouldn't be much of an improvement, would it?

[Sati Lumet]

And again , I allready wait over an hour now , nothing happend yet..

 

when will Linden Lab finally fix this ?

 

 

[Sassy Romano]

When Direct Delivery is implemented

[Josh Susanto]

IF Directed Delivery is implemented.

Meanwhile, enjoy some mesh.

All the cool kids are doing it.

[Lordisma Shepherd]

NOt sure thats the reason though, ive purchased at each end of the day and its still ridiculously slow.. and I mean hours and hours to wait. The lindens need to give it back to the original owner they bought it from, as they have stuffed this up too

[Zanara Zenovka]

Any sales between 1-5am are consistently delayed by 1-2 hours.

Feel free to vent your dismay here: https://jira.secondlife.com/browse/WEB-4260

[TauniKingston]

I have been having same issue.  It is VERY frustrating and just started happening recently.  Usually I get it if I relog, BUT that is very inconvenient.  When we buy from MP we are spending money, the item always delivered instantly and there should be NO REASON this isn't the case anymore.  We buy from MP mainly because we want the item at that moment not 24 hours later. This is a NEW issue so they need to PLEASE fix this..  NEW MP?  WHY?  the old one worked better. Don't fix what isn't broken..