CFalcon Saenz Posted September 13, 2011 Share Posted September 13, 2011 Hi, Just today over 6 am SL time i was take off of SL, and sim i live Royal Island was disocnnect for a time. When finnaly i hve enter to sim, i see all object are in a position different, so i see have been make a roll back.Problem is that i see that time of roll back is half hour or more prior to time when the sim was disconnect and i have lost 7 amaretto food i did put into my autofeeder barril, and is not in my inventory.As i can to recover it? Where are the ticket option now in Linden Lab? Link to comment Share on other sites More sharing options...
CFalcon Saenz Posted September 13, 2011 Author Share Posted September 13, 2011 Hi, Just today over 6 am SL time i was take off of SL, and sim i live Royal Island was disocnnect for a time. When finnaly i hve enter to sim, i see all object are in a position different, so i see have been make a roll back.Problem is that i see that time of roll back is half hour or more prior to time when the sim was disconnect and i have lost 7 amaretto food i did put into my autofeeder barril, and is not in my inventory.As i can to recover it? Where are the ticket option now in Linden Lab? Link to comment Share on other sites More sharing options...
Chelsea Malibu Posted September 13, 2011 Share Posted September 13, 2011 Chances are that amaretto has a copy bot script in place that prevents a known exploit that allows the copy of objects when a sim is reset. The exploit has been reported as fist so it's no longer the case however, I know how protective Amaretto is. You may want to contact them first though I know their support is pretty much non-existent. Link to comment Share on other sites More sharing options...
Nalates Urriah Posted September 13, 2011 Share Posted September 13, 2011 Rather than file a trouble ticket you may want to file this problem as a JIRA. If you do, be sure to read the instructions and include all the information they need. Otherwise, you are wasting your time. Link to comment Share on other sites More sharing options...
CFalcon Saenz Posted September 13, 2011 Author Share Posted September 13, 2011 Yes, in JIRA for report a bug. But reading there i see the next This is not for technical support, contact Second Life Support. Please do not enter issues that require a tailored response to your individual situation Say not for inidividual issues. Seems is for general issues on SL that happen to a lot of people. But, where is now the ticket menu that i remember when i begin on SL?? dont exist now or is only for premium members?? Link to comment Share on other sites More sharing options...
Griffin Ceawlin Posted September 13, 2011 Share Posted September 13, 2011 You can submit a ticket here ---> https://support.secondlife.com/create-case/. However, there does not appear to be a ticket type that would seem to fit this situation for Basic members. Link to comment Share on other sites More sharing options...
CFalcon Saenz Posted September 13, 2011 Author Share Posted September 13, 2011 Yes, thats true. I know also this URL, but only let 4 options about account and land, and only a tech option for avantline, and not for inworld issues. Maybe that in premium account there are more options. I spent a lot of real money in SL and make distintion in this options betwen premium or not premium i think is not good. And i was on past one year premium but i did return to basic account. Link to comment Share on other sites More sharing options...
CFalcon Saenz Posted September 14, 2011 Author Share Posted September 14, 2011 Finally was solved this issue from an amaretto ticket Best regards Link to comment Share on other sites More sharing options...
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