Leila Refenoir Posted September 11, 2011 Share Posted September 11, 2011 I have proof of payment Marketplace Linden for L$2,633. Item not delivered so far and don't know where to track the process. It is very difficult to find out what has happenned - not good. Link to comment Share on other sites More sharing options...
0 LoveAngeL Lyre Posted September 11, 2011 Share Posted September 11, 2011 Hello Leila and welcome to SL Forums. At first open the second tab of your inventory called "Recent" and check out if you can find the item there. Usually you see a box. If you reloged, look into the folder called "Objects" in your main inventory. If you are sure that you can't find them, open your dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> and check out if your purchase have been delivered. If not, normally you must to wait up to 24 hours. If this time expires, you can start to worry. Then the best you can do is to submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened and wait for a reply. Alternanatively try to contact the merchant in world. If it is no possible, take a copy of your last purchase (there you see the name of the merchant) --> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant describing what was happened and asking politely for redelivery. Good luck. Link to comment Share on other sites More sharing options...
0 Lyra Blackthorne Posted September 11, 2011 Share Posted September 11, 2011 Usually contacting the merchant will resove issue faster than filing with LL. The Marketplace is a little buggy so the delivery failure is not the merchants fault. Sellers will usually make good on Marketplace errors very quickly. Link to comment Share on other sites More sharing options...
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Leila Refenoir
I have proof of payment Marketplace Linden for L$2,633. Item not delivered so far and don't know where to track the process. It is very difficult to find out what has happenned - not good.
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