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Non-delivery of item


Leila Refenoir
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Hello Leila and welcome to SL Forums. At first open the second tab of your inventory called "Recent" and check out if you can find the item there. Usually you see a box. If you reloged, look into the folder called "Objects" in your main inventory.

If you are sure that you can't find them, open your dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> and check out if your purchase have been delivered. If not, normally you must to wait up to 24 hours. If this time expires, you can start to worry. Then the best you can do is to submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened and wait for a reply.

Alternanatively try to contact the merchant in world. If it is no possible, take a copy of your  last purchase (there you see the name of the merchant) --> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant  describing what was happened and asking politely for redelivery.

Good luck.

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Hello Leila and welcome to SL Forums. At first open the second tab of your inventory called "Recent" and check out if you can find the item there. Usually you see a box. If you reloged, look into the folder called "Objects" in your main inventory.

If you are sure that you can't find them, open your dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> and check out if your purchase have been delivered. If not, normally you must to wait up to 24 hours. If this time expires, you can start to worry. Then the best you can do is to submit a ticket https://support.secondlife.com/create-case/ --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened and wait for a reply.

Alternanatively try to contact the merchant in world. If it is no possible, take a copy of your  last purchase (there you see the name of the merchant) --> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant  describing what was happened and asking politely for redelivery.

Good luck.

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