How to submit ticket

[AustinRocks]

i tried to rez and item on a public sandbox, the item did not rez but left my imventory. how do i retrieve my item?

[Peewee Musytari]

You submit a ticket by going to: https://support.secondlife.com/create-case/

If you submit a ticket for that particular issue the first thing they will do is to tell you to do the following:

Please make sure that you meet the following three requirements.

1. You are using the most recent official Second Life viewer
2. You've recently cleared cache
3. You are running on hardwired connection (No wireless)

Once you have met those three requirements please go to a low traffic area such as a sandbox and allow your inventory to fully load. (This should take about 10 minutes) Then search for the item. Also reference the two links below and take all steps.

http://wiki.secondlife.com/wiki/Inventory_loss
http://wiki.secondlife.com/wiki/Inventory_Recovery



So you may as well try all that first.

[Silvya Beaumont]

if you can not see objects 'to be lag, wait a bit' of time, in any case if the objects have rezzed them will come back in your inventory when the sandbox is cleaned, in lost and found.