i having problems with 3 viewers

[DeanieS]

i've downlaoded 3 viewers.

I use Phoenix view.

I uninstalled & reinstalled it... still no music, no av, no friends list, no groups list

also the same with viewer & firestorm.

help please.

I've tried tp'n to help island, & all 3 systems shut down the viewers.

 

help

[Rolig Loon]

When you uninstall and reinstall a viewer, most of the old installation is removed, but not all of it. In particular, the user_settings file that holds all of your Preferences settings is deliberately kept so that you won't need to enter them all over again.  Unfortunately, if that file is borked, the newly-installed viewer is going to be borked too.  That's why Firestorm tells you up front to do a "clean reinstall" (http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall ) whenever you upgrade their viewer. You should do the same thing with any viewer. (See http://wiki.secondlife.com/wiki/User_settings to locate the files if you are using the V2/V3 viewer.)  I suspect that you may be able to cure your problem by doing that.  At the very least, it can't hurt, and may clear up other problems that you weren't aware of yet.

[Peewee Musytari]

The problem you are describing has been happening to a few people recently & appears to be a connection or DNS issue. There have been a few fixes that all work for different people, so if you are lucky the easiest one will work for you.

Switch off your router, leave it off for a few minutes & then reboot your computer.