i would like to go to the adult rooms. everything is set right yet i can't do it

[Nero20361]

i am age vertified and my prefeces are set right

 

but when i click to go to an adult room it takes me to diffrent location and my prefrences are changed back to only moderat and genral 

 

i have tryed logging off and back in

i have tryed redownloading it 

i just dont no what to do

[Abbi Sorbet]

Do you have payment information on file as well? Some sims will block that even if you have age verification.