Jump to content
  • 0

How can I solve my issue? I cannot connect to the simulator. Repost


DaMarious
 Share

You are about to reply to a thread that has been inactive for 4053 days.

Please take a moment to consider if this thread is worth bumping.

Question

  • 0

The only way to fix it, as you have discovered, is to get LL to do it.  You don't have access to Live Chat unless you are a Premium member, and that's the only way that you can communicate with LL to get their help on a technical issue.  Therefore, you will have to pay the fee, move up to Premium and get their assistance, and then drop back to Basic membership.  It will cost you one month's Premium fee, but unless you do it, you're not going to be getting in world at all on that account.  Sorry.  :smileysad:

Link to comment
Share on other sites

4 answers to this question

Recommended Posts

  • 0

The only way to fix it, as you have discovered, is to get LL to do it.  You don't have access to Live Chat unless you are a Premium member, and that's the only way that you can communicate with LL to get their help on a technical issue.  Therefore, you will have to pay the fee, move up to Premium and get their assistance, and then drop back to Basic membership.  It will cost you one month's Premium fee, but unless you do it, you're not going to be getting in world at all on that account.  Sorry.  :smileysad:

Link to comment
Share on other sites

  • 0

They offer no support to basic accounts when it comes to log in issues. None at all. Even with an SL wide bug. That seems a little unprofessional. I understand it being a money-driven business but, that's a little much in my opinion. Oh well, looks like I'm going on hiatus from SL until I get some money in my pocket. Thanks for your help.

Link to comment
Share on other sites

  • 0

If switching off group tags in your preferences doesn`t help & you are the only person in your group with the power to change text on name tags, then your options are very limited without supports help.

Is it a small group with no land or other complications? If so, you could get your alt to kick everyone out or ask them to leave so that you are left as the only member & the group gets deleted, but that is a bit drastic if it is more than a small social group.

Maestro Linden has been very helpful at resolving these issues in the past, you could try asking him if he can help, but he may just say upgrade too.

If you can afford to pay $72 for a years premium, it does actually end up only costing you $5.60 for the year after the weekly stipend & bonus that you get back during the year.

Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 4053 days.

Please take a moment to consider if this thread is worth bumping.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...