Hacker attack to my account. Need help. Thanks

[Dago Heron]

Hello

today I find in my inbox and email from no-reply@secondlife.com that inform me about the succesfull change of my password.

I was able to reset my password and enter in SL checking what happen.

No problem on money side, but ALL my inventory, including friend list was reset .... can someone help me ?

 

Thanks for the help

Dago

[valerie Inshan]

2 tips:

http://wiki.secondlife.com/wiki/Clearing_the_cache

http://wiki.secondlife.com/wiki/Inventory_loss

[Dago Heron]

probably I was not clear ...

I am not a newbee ... I have no problem with my inventory

someone change my password, enter in my account and reset ALL ....

Need help from someone of secondlife to go back to my situation of 24 hours ago!

I not something I can do from my pc ...

 

But the risk is that I am not the only one could be under attack and ... is so easy to force password of SL ??? there is people could loose a lot of money

[valerie Inshan]

You are premium so start a live chat:

https://support.secondlife.com/start-chat/

[PeterCanessa Oh]

If in doubt, contact Linden Lab - no one here will be able to do anything

[Baloo Uriza]

Contact Linden Research directly, they're the only ones who can help you, if anybody can.  The Terms of Service §3.2 suggests that you're responsible for your own loss if your account gets compromised and all that can be done is terminate the account.

In the future, two things may be extremely useful to you...

1. Strong Password Generator.  Great for making extremely difficult passwords.
2. Universal Password Manager.  Encrypted database for your passwords, available for Linux, MacOS X, Windows and Android.

Good luck.

[WimJan Footman]

I am dutch (netherlands) and 79 years. My account is hacked and e-mail is changed. LindenLab is not at home. I have send Abuse Raport, My avatar is still online. when I go off, is can not come back. Linden Lav does not help me yet . I have a premium account and buy many L$ to pay my sim. I think SL is not safe more to play here. It is the end of my avatar and all the thing in my Inventory. I think it is the end of SL for me.

avatar kappie Kappler on sim Dutch Dream.

[valerie Inshan]

Call the Fraud number if you can: 800-860-6990 as soon as possible, kappie.

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Account_Security

File another support ticket

https://support.secondlife.com/create-case/?lang=en

If you still have access to your account, change your password IMMEDIATELY.

wishing you best of luck.