Viewer 3 crashes on loading world (changed title 25-8-2011)

[Kazuya Phlox 0]

Hello,

I just installed viewer 3 so i could write some manuals for it for my products. I normally use phoenix but for support purposes i go on LL viewers sometimes. Viewer 2 worked fine for me,  and the very first time i use viewer 3 a nasty suprise awaited.. It wouldnt start... My system is a intel Q6600 quadcore, nvidia geforce 450gts, Gigabyte GA-P35C-DS3R motherboard, 10gb ram and a few gb's free on the system disk. My Os is windows 7. I uninstalled viewer 2 before i installed viewer 3.
It loads, it connects to region, but at the end of loading world the screen just dissapears and i see a small crashlog screen o.O
Since it is made impossible to log in with viewer 2 (i got the message that i cant log in unless i upgraded to v3) i cant give my customers the proper support! If i continue to not be able to log in with v3 then i will have to strongly advise to deinstall viewer 3 and install phoenix or firestorm.

Does anybody also have this kind of problem with viewer 3 and can anybody help me get it running?

[Keli Kyrie 83]

I don't believe your problem is with Windows 7. I have Windows 7 and have been running Viewer 3 for weeks now.

[Kazuya Phlox 0]

All viewers i ever tried worked tho, except now for v3

What subversion are you running? i downloaded 3-0-0-238864 today

[Gadget Portal 1,213]

Just installed 3.0.0.238864 on my Windows 7, 64 bit machine. No issues.

[Kazuya Phlox 0]

Then it is maybe something else, but there is deff. something wrong with v3 or else my other viewers wouldnt work either.

Infact.. it is the first program since years that i came across  wich says it works on my system but it doesnt.

[Thinkerer Melville 28]

I am running  V3 on win 7 with no problems.  Here is the info I have on potential problems with Win 7/64 bit

Windows 7 -- 64 bit -- Second Life -- No problems 

http://virtualoutworlding.blogspot.com/2010/08/windows-7-64-bit-second-life-no.html

It looks like you have done everything right (and more carefully than I do).  

Just a  hunch:  Can you try a different router?

TKR

 

[Keli Kyrie 83]

When was the last time you updated your graphics drivers? Viewer 3 uses Shadows, shaders and realtime Depth of Field. You might be getting an graphics error that is causing the program to dump. Now that I think about it I had problems with the graphics when I first started using it but I updated my drivers and all the problems went away.

[Gadget Portal 1,213]

Give us a DXDiag readout, if you can.

[Imnotgoing Sideways 46]

I'm just throwing a guess here, but, the error message you're getting is that the Nvidia OpenGL driver stopped responding?  That, and, it states to have either a code 4 or code 8 error.  Because, that's the problem I'm having. (>_<)

It seems the higher end graphics cards from Nvidia are picking up something wrong in the shaders and shutting down.  SL isn't the only program that's done it for me.  (._.)

I followed the suggestion to roll back to 266.58 and 275.33 drivers since they were the last certified releases with no luck.  (T_T)

At this point, I found I can run Firestorm full on; shaders, shadows, AO, and all.  But, LL and other V2/V3 clients can't seem to run unless all shaders are disabled. (._.)

I don't yet have a solution. (._.)

 

 

[Gadget Portal 1,213]

---

Imnotgoing Sideways wrote:

It seems the higher end graphics cards from Nvidia are picking up something wrong in the shaders and shutting down.  SL isn't the only program that's done it for me.  (._.)

I followed the suggestion to roll back to 266.58 and 275.33 drivers since they were the last certified releases with no luck.  (T_T)

At this point, I found I can run Firestorm full on; shaders, shadows, AO, and all.  But, LL and other V2/V3 clients can't seem to run unless all shaders are disabled. (._.)

I don't yet have a solution. (._.)

 

 

---

I don't think this is the case. I've got a GTX 570 HD (it doesn't get too much higher end than that) with the latest drivers and I'm not having any issues with Firestorm, V2, or V3.

 

On the other hand, I don't use 2 or 3 much. I'll load up 3 in a few and double check my graphics settings.

 

EDIT: Just tested it. While I get no crashes or error messages, shiny doesn't work with shadows enabled in V3. I found a JIRA about it, too.

[Viviana Baguier 4]

I have viewer 3 on win 7 64 bits, and no problems, maybe you have to uninstall and clear registries, i use uniblue registry booster is better than ccleaner.

Update ur graphic card drivers.

[FireFox Bancroft 1]

I use Revo Uninstaller for removing SL viewers. Works a lot better than just the built-in Uninstall.

I was able to install 3.0.1 with no problems on windows 7 x64 Ultimate. Viewer runs fine, no issues.

Reads like your problem may be something else with your system not Windows 7

[Kazuya Phlox 0]

thank you, i will try revo and try to clear the sl things in registry. i dont know what kind of error i get, because it only displays a brief sending crash window wich dissapears after a second or so.

I ran dxdiag and here are the results:

http://hotfile.com/dl/127878158/72d0847/DxDiag.txt.html

I will try running viewer3 in compatibility mode shortly and see what happens. Could it be some other program maybe that viewer 3 is incompatible with when i have it installed? and how can i find out if this is the case.

[Lady Darmoset 0]

I had this exact issue. My graphics card is updated (did it yesterday). I have not yet found a solution. :\ 

[Kazuya Phlox 0]

spoke to someone inworld yesterday who also had the issue but then with vista

[harley Wachmann 0]

V3 crashes on me when it gets to 'requesting region capabilities". Im using windows xp...

[Tristizia Demonista 19]

---

harley Wachmann wrote:

V3 crashes on me when it gets to 'requesting region capabilities". Im using windows xp...

---

No problems here (also running XP) with either the normal or the Beta V3.

[harley Wachmann 0]

I did a windows repair and updated my graphic drivers, Im now able to get in world.

[Deej Kasshiki 26]

---

harley Wachmann wrote:

I did a windows repair and updated my graphic drivers, Im now able to get in world.

---

Hey Harley! Glad you got things sorted out. I hope you're going to play hockey again this season. :matte-motes-big-grin:

[Epic Cardboard 0]

Viewer 3, Windows 7, intel core i5, 8gb RAM, nvigia geforce gt 240 (1gb gddr5), fresh install, all drivers updated, no problems previous to 3.0...

I had to uninstall viewer 2 and delete the second life cache and user settings directories before it would work the first time...

Then someone used a crasher at an infohub and I came back to a "Quit or View IM" screen, would not work after that (only for this account)

I have another account I can login no problems, which is strange.

I can still login this account on phoenix viewer with no problems...

I tried and tried to get this account back into the official viewer and no cigar...

Although other accounts are able to login which is what I don't understand.

[Epic Cardboard 0]

Ah HAH! I deactivated all my gestures from another/older viewer and then I was able to login (way too many gestures) So, if you're having trouble try that!

[stuffdreamsaremadeoff36 0]

I am hasving major probs loading in with viewer 2 and it's now affecting my firestorm, glad I am not the only one.trying to find a web page were i can download viewer 2,had little probs with but nothing like i have,sometimes i can get on. let me know if find a page for viewer 2,i am looking. vicki

[alezz Luik 0]

I have got the same problem I ve been out  of My second life  all summer long, can any body helpus, when there is no more where  we can run to.