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Banner images cannot be added to my store


Madman Magnifico
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Okay, so I tried uploading a store banner image I made for my store.  It was the exact dimensions (700x100) specified, and it was GIF format (animated).  It didn't display on my store page, but it did on my merchant home page.  I found some posts here that said animated banner images were broken because of some file conversion being done somewhere.  I converted the image to a static image instead and tried using PNG, GIF, and JPG formats and none of them displayed either.  I then thought that maybe the problem was that they had been saved using an indexed palette, so I tried converting them to RGB mode instead, and tried both PNG and JPG formats with that.  Neither of them will display on the store page, but they all displayed fine on the merchant home page.

 

So what in the world is going on?  Has the option for uploading banner images been completely broken or what?  It would be nice to get my store banner to show up...

 

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Sometimes systems that aren't well thought-through won't allow you to replace a broken image with anything UNTIL you remove the old broken image first. Have you tried removing / deleting the image so there is none at all then adding a new non-animated image? If it's barfing on the Animated GIF (which you tried first), it may hit that "fault" and abort the remainder of the upload process.

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