Jump to content
  • 0

Market place


MystyKnight1488304595
 Share

You are about to reply to a thread that has been inactive for 4066 days.

Please take a moment to consider if this thread is worth bumping.

Question

  • 0

Copy/paste your transaction numbers and send a notecard or an IM (see in their profile what they prefer, some merchants have their IMs capped). Explain there was a delivery failure and ask politely for redelivery.

NEVER fill your cart. The more items bought at the same time, the more failures. Buy one by one and try to be inworld at the moment you purchase and make sure you are not in busy mode. If in busy mode, the items are lost for ever.

Link to comment
Share on other sites

2 answers to this question

Recommended Posts

  • 0

Copy/paste your transaction numbers and send a notecard or an IM (see in their profile what they prefer, some merchants have their IMs capped). Explain there was a delivery failure and ask politely for redelivery.

NEVER fill your cart. The more items bought at the same time, the more failures. Buy one by one and try to be inworld at the moment you purchase and make sure you are not in busy mode. If in busy mode, the items are lost for ever.

Link to comment
Share on other sites

  • 0

Don't panic yet. It can sometimes take a while for delivery.  The items you order come from the merchant's Magic Box, which sits on a sim somewhere that may be laggy or temporarily offline for maintenance, or the Magic Box itself can be overburdened with filling other orders.  It's a weak link in the delivery system that LL has been working to replace with a new system very soon. 

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 4066 days.

Please take a moment to consider if this thread is worth bumping.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...