cant log in

[Melondy3341488304489]

as of three weeks i have not been able to log into sl. i start to log in then it just goes to loading world then it goes str8 to crash log for some reason i have tried everything possible uninstalling completely the reinstalled no viewer works internet connecion i restarted my modem cleared cache everything nothing works and im really missing sl so whom can i speak with about this problem i've been on sl for two years and this is the first time this has happenedand it all started when sl updated itself HELP please

[Nyll Bergbahn]

When you uninstalled SL, did you manually remove the Second Life folders in AppData that do not get removed by the automatic uninstall process? These folders are in AppData > Roaming and AppData > Local.

If AppData is hidden, you need to enable viewing. Follow the instructions for your OS here: http://forums.majorgeeks.com/showthread.php?t=7422​0 or here http://www.bleepingcomputer.com/tutorials/tutorial62.html

If you wish to save existing chat files you've had with other avatars, move the Roaming > [avatar name] folder elsewhere on your computer and drag any chat text files you wish to retain into the new Roaming > [avatar name] folder once Second Life is reinstalled and you've logged in at least once. Ignore if you don't want to save any.

Now download Second Life from the main download page and install it.

I usually advise people to open Preferences > Setup tab and change 'Software updates' drop down menu to 'Download and install updates manually', as the automatic update process has caused problems for some. Unless you are experiencing problems a simple uninstall from the Start Menu > All Programs > Second Life should suffice before downloading and installing future viewer releases.