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Log in fail, I can't log on


LadyElaine
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We don't know.  You'll have to tell us what your problem is.  What error message do you get? How far into the login process do you get? What viewer are you using?  What kind of computer? What have you already tried?

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We don't know.  You'll have to tell us what your problem is.  What error message do you get? How far into the login process do you get? What viewer are you using?  What kind of computer? What have you already tried?

If you want to add more information to your post, click on the Options link in its upper right corner and select EDIT

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The way LL phrases it: "If DNS can't be resolved as described above, it's somewhat like dialing a forwarding phone number that recently existed but the phones were disconnected — perhaps at the other end, or something in between happened. " Basically, it means that your viewer and SL's servers have temporarily lost the ability to talk to each other because there are squirrels on the line. Unless there's a problem with the servers (Always check http://status.secondlifegrid.net/ first), it's probably something on your end. So....

(1) Try shutting off your computer, unplugging the router and modem for a couple of minutes, and then plugging them back in and restarting. That simple step may clear up everything

(2) If not, try clearing your cache manually. With Second Life closed, go to the appropriate pathway and delete all the files inside the "cache" folder.

Windows XP - C:\Documents and Settings\\Application Data\SecondLife\cache
Windows Vista - C:\Users\\AppData\Roaming\SecondLife\cache
Windows Vista Home Premium - C:\Users\\AppData\Roaming\SecondLife\browser_profile\cache
Windows 7 - C:\Users\\AppData\Roaming\SecondLife\browser_profile\Cache AND
Windows 7 - C:\Users\\AppData\Local\SecondLife\ (Viewer version 1.23.5 (136262))
Mac - /Users//Library/Caches/SecondLife
Linux - ~/.secondlife/cache

(3) If things are STILL messed up, contact your ISP. Maybe they are working on their Internet connections. Mine go down for about 20 minutes once a month or so while they are vacuuming dust out of their servers, or whatever they do.

Mac users sometimes have their own special DNS problem, too. See https://jira.secondlife.com/browse/VWR-25627 and consider adding your vote. Meanwhile see the solution here: http://neilrobinson.wordpress.com/2008/05/19/a-fix-for-dns-errors/.

Basically, it amounts to adding the following additional DNS servers to your DNS settings in Network settings under System Preferences:
208.67.222.222
208.67.220.220

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