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paying the tier to keep the private estate running for the owner that has passed away suddenly


Ling Hotshot
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I am very sorry for your loss. I would start by contacting Billing and telling them about your situation and see what they have to say about this. I hope you get someone nice and caring on the line. They are open 24/7 here are the numbers:

The billing team is available twenty-four hours a day, seven days a week.

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

  • US/Canada: 800-294-1067
  • France: 0805-101-490
  • Germany: 0800-664-5510
  • Japan: 0066-33-132-830
  • Portugal: 800-814-450
  • Spain: 800-300-560
  • UK: 0800-048-4646

Long distance (not free): 703-286-6277

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I am very sorry for your loss. I would start by contacting Billing and telling them about your situation and see what they have to say about this. I hope you get someone nice and caring on the line. They are open 24/7 here are the numbers:

The billing team is available twenty-four hours a day, seven days a week.

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

  • US/Canada: 800-294-1067
  • France: 0805-101-490
  • Germany: 0800-664-5510
  • Japan: 0066-33-132-830
  • Portugal: 800-814-450
  • Spain: 800-300-560
  • UK: 0800-048-4646

Long distance (not free): 703-286-6277

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Hi Ling, Sorry for your loss.

If Brinda left a US$ credit on her account, then the tier fees will be automatically deducted from that each month, so there would be no need for you to do anything.

Unfortunately prior arrangement needs to made with LL for you to transfer the sims to your name & they would require a copy of the death certificate to action such a bequest.

You don`t mention if you know if her RL family are aware of her account or not. When her bank accounts get closed, obviously the payment info on her account will no longer be valid, LL won`t be too concerned with that provided the US$ balance covers the fees, but if her family send in a death certificate, LL will likely close her account, at least that is what they did in the couple of cases I have seen, even when an SL business partner pleaded with them not to.

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I'm sorry this has happened.  You won't be able to solve the problem within SL, or even just with a support ticket to LL.  I hope you have a way of contacting her family in RL, as her executor or heirs will have to make the arrangements to sell the sims to you.

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