New Computer - Getting a Driver Error Message - Radeon HD 6770M

[Elizabeth Hambleton]

Greetings,

 

I had a laptop crash.  The new one that they replaced it with has a
different graphics card than what I had before.  Now when I tried to load and
run Phoenix I got an error that said that I needed to load the latest drivers,
and Phoenix shut down.  The only card available on this set is a: Radeon HD
6770M.  Am I just not going to be able to get into second life any more or is
there something I can do?

 

Please advise

 

Regards,

Beth

[Chelsea Malibu]

Does V2 work for you or have you only tried Phoenix?  I have issues with Phoenix as of late on XP that is also around graphic cards and ended up reloading the OS to make it work.  However, it did work with V2.

[Elizabeth Hambleton]

I have not tried Viewer 2.  I did try Phoenix and Impudence.  This thing is brand new with lots of Ram etc   I am running windows 7 premium.  I guess I could try that.  I have not really liked having the deafult SL viewer in the past - but if I have not choice then that may be what I have to do.

[Chelsea Malibu]

True that and V2 is not my favorite either however, the new Firestorm Viewer which replaces Phoenix is pretty much V2 so, I guess we need to get used to it. 

One tip of V2...make sure you set it to Advance mode BEFORE you log in or you wont find anything you are used to.

 

[Elizabeth Hambleton]

I just tried viewer 2 and got the same error message.  It is really looking like SL doesn't like my drivers or does not like the Radeon HD 6770M graphics card.

The troubleing thing is that I am not really technical and I am not sure how to proceed to get help other than this post on the forum.

:-(

[Chelsea Malibu]

Here is something I just saw that may work.

In Windows 7 you can go here:

Control Panel>Appearance & Personalization>Display>Screen Resolution>  ,Click 'Advanced Setting'

that should give you a dialog box with details about your display/graphics adapter card.

The viewer uses OpenGL rather than DirectX.



[Elizabeth Hambleton]

Hmmm.   I hate to be dense.  I went to:  Control Panel >Appearance and Personalization > Display > Screen Resolution  and selected "Advanced Settings"    I clicked around the tabs:  Adapter, Monitor, Troubleshoot, & Color Management, I looked around the Adapter tab and clicked on properties but do not see anything about  "OpenGL rather than DirectX"

[Vladi Hazelnut]

Sl has always had issues with ATI drivers. Sometimes they work, sometimes they don't. My advice is to contact someone on the phoenix team and talk to them. They may be able to better help you since they made the viewer. Maybe an older driver would work better, or a third party driver if you can find one.

[Elizabeth Hambleton]

I appreciate the feedback guys.  I think that I sent a request for help to the Phoenix Wintel team but I am not sure.  I got an email that said something about logging into something that I didn't recognize.  

To be honest, I am a little afraid to mess around too much with drivers for fear of messing up my brand new laptop.   Sigh...

I really do appreciate you both for trying to assist me though.  I am just bummed that I have a sim that I can not seem to get to.  I guess that this may end up being one way to save a buck...

Regards!!

[Vladi Hazelnut]

here is a link to the phoenix forums, try posting something there and see if someone helps you. There may already be a thread about it if you look around.

http://s15.zetaboards.com/Phoenix_Viewer/index/