I bought some things from market place that didn't get sent to me?

[Lileh]

I bought a few things on marketplace a few days ago and they haven't been sent to me yet. I looked at my order history and it said:

"1 item has not yet been delivered This item is queued for delivery. Merchants cannot redeliver the item at this time, and have not been paid. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. If you make a purchase while the transaction is in progress, the refund credit may be applied to your next order."

I never got refunded on any of the items I bought. 

I dont know if this helps any but I bought 5 items that this has happened to.

I really don't like sending tickets unless i absolutely  have to so I just came here.

Could someone help?

 

[Venus Petrov]

Support tickets will not help.  In the future, you should probably not order for delivery more than one item at a time.  Marketplace servers sometimes cannot handle it.  Also, make sure that you are online and not busy when you order these things.

For those things that are not in the queue and for which you have not received delivery, you can check your MP account to see if you can get a redelivery of the items.  Most merchants are very happy to help you out.

 

[Rolig Loon]

You may not have to submit tickets.  Try contacting the merchants first.  By now, the items are certainly no longer queued for delivery.  They should show up (incorrectly) as having been delivered.

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. You should cut and paste the information about each missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.