past 2 days cant log-in,says cant access in with this computer ?? help me plz????

[taylr Zelin]

ok, when try log-in,says you cannot access in with this computer??? then says if its a error,go somewhere???  i dont know what is going on. someone plz,help me??? or give ne Secondlfe Phone number.. cant find tht either..but,,its weird i can log_in my acct, and read forums,,,etc????  why is tht????

[Ansariel Hiller]

Your computer seems to have been banned by LL. Did you get an email from them (maybe in your spam folder)? Anyway, you will have to file a suppert case and contact support about it: https://support.secondlife.com/create-case/

[valerie Inshan]

If it persists then your status is machine-banned meaning SL will not allow logins from your computer specifically.

To test if this may the case, try logging in using someone else's computer.

If you were machine banned, here are the causes:

1. You violated some rule and got banned. If you cannot login from the other computer, possibly both your account and machine were banned.

2. Someone violated the rules with a machine that generates the same hash code as yours, either deliberately or by spoofing. If you can login to your account from that other computer, then this is the likelier cause.

3. The dynamic IP issue as described above.

Course of action: If symptoms persist, file a ticket with support then wait for a response. File your ticket under the Account tab.



[christinecatt Lacombe]

Same for me. I did what is suggested by valerie in her answer: send a mail to the support ( not so easy to find) and what they do is only route me to the forum, here!!!!!!!!...I'm turning round in circles....

 

[Ansariel Hiller]

Don't send a mail! File a support case: https://support.secondlife.com/create-case/