I just purchased a new skin and shape last week that is not loading properly

[Arianrhod Mistwood]

Hi, Just purchased a new skin and shape last week. It shows correctly on my screen, but to others it shows "Demo" and the eyes are greyed out. I have tried "Character Test" several times, changed to different skins and shapes, but no matter what I have demo written on my face and my eyes are greyed out.

Please help?

Arianrhod Mistwood

[Nalates Urriah]

I am guessing that you tried on the demo before buying the skin. So... as the others suggest clear your cache. Me->Preferences->Advanced->Clear Cache. It requires the viewer be closed and restarted to actually clear the cache.

The Cache in WIndows Vista/7 is in C:\Users\windows_login_name]\AppData\Local\Secondlife\

If you want to do a manual cache clear, delete everything in that folder while the viewer is closed. 

I suggest you log into a deserted region. Pooley is a decent choice. One of regions around it may be less populated. In Me->Preferences->General is a setting to allow you to select the login location. Be sure that is checked. Once you are there, open your inventory and let it load. Type a letter in the search window and you can see if things are still loading. Once loaded rebake your avatar appearance. Ctrl-Alt-R. You may want to take a friend with you so they can watch your skin to see if the demo note leaves. You may have to repeat this several times. If so give it 5 minues between rebakes.

What is happening is your viewer is building a composite image of your avatar. Your skin, clothes, and tats are rendered and made into a single texture that your avatar wears. That is why you see your avatar go blurry when you change clothes. The viewer makes the texture and uploads it to SL and that is the texture other avatars see. If there is a problem with the upload of this new compsite texture, people do not see your avatar as you do.

Oddly skin some how seems to always get uploaded even if not the clothes. There is often a problem of you seeeing your avatar dressed and others seeing you as nude. That problem is fixed but occassionaly returns. You are likely experincng something like that. But, in your case the demo skin made to SL at some point so when your upload fails, that is what others see.

I did no take time to look up your age, so if your not new... sorry, no offence intended. But, when you bought the skin you should have gotten a new copy of the skin. That skin has to be unpacked and WORN not added. So, you might open Outfits and look at Worn and take off everything you can take off. Even put on a different skin. Wear the different skin for an hour or two. Then visit a deserted region and re-do your avatar.

There is some problem with your upload of the avatar appearance. To get any farther help we will need to know if your Windows or Mac and which version. Also, we need to know which viewer and version and if you use more than one viewer.

[Charolotte Caxton]

Yes, it sounds as if you are either wearing demos or have a conflict of cache. Do you happen to use more than one viewer? If you have more than one viewer often times the caches may clash. It would be recommended to clear your caches and then set each cache for each viewer in different locations. 

If indeed you are wearing demos, nothing you do will take the words demo off of them, they are for demonstration purposes only and probably cost zero to 1 lindens. The full version will not have demo all over them.