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Posted

the phoenix viewer is not an official viewer so it's not supported by the lab people. but we are many here who use it and may be able to help if you tell a little more about what happens when you try logging in. just saying it won't let you doesn't tell us much.

welcome to sl! - and i hope you will find out soon it's not a game - it's so much more :matte-motes-nerdy:

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Posted

Without knowing your specific problem it is hard to help.  But, you could try uninstalling the viewer completely.  Then reinstall a clean version.  If it is a glitch or corrupted file this would resolve.  If this does not work.  Edit your answer below with more detail about what happens where you try to log in.

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Posted

Just a guess, but if you're using Phoenix and using your name "ladyofsorrow" then this isn't enough information for the Phoenix Viewer.  This name will work to log-in to the SL website and it will work on the SL Viewer 2, but it won't work on Phoenix.  You need to enter "Resident" as your last name when logging in to Phoenix.

Like I said, just a guess, so you may need to post more details of the specific problem you're experiencing.

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